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While practicing in suburban New Mexico in 2013, Dr. David Lortscher was having a routine follow-up appointment with a 22-year-old, Rachael. She’d been suffering from acne since she was a teenager, and she’d tried almost every acne product under the sun, with little improvement.

But in six weeks of using the acne creams from Dr. Lortscher, Rachael’s skin had completely cleared, and now at this follow-up visit she was almost in tears. For the first time in seven years, she finally felt confident about the way she looked.

Rachael shared that she would have seen a doctor for her skin sooner but she didn’t think she could afford it. In the part of town where she grew up, that was "just for rich people."